Refund Policy

Goddess Essence™ Refund & Return Policy

At Goddess Essence™, we take pride in providing high-quality, handcrafted products made with care and intention. Due to the nature of our beauty, skincare, haircare, and wellness items, please review our Refund & Return Policy carefully before completing your purchase.

Returns

For hygiene and safety reasons, we do not accept returns on any of our products.

This includes, but is not limited to:

Skincare products
Haircare products
Body care products
Cosmetics
Oils, butters, scrubs, and soaps

All sales are final unless an error occurs on our end.

Refund Eligibility

Refunds are only issued under the following circumstances:

You received the wrong item
Your order arrived damaged during shipping
Your product arrived defective or unusable

To be eligible for a refund, you must contact us within 48 hours of delivery with:

Your order number
Clear photos of the item and packaging

Requests submitted after 48 hours of delivery will not be eligible.

Non-Refundable Items

Refunds will not be issued for:

Opened or used products
Custom or made-to-order items
Personalized products
Digital products or downloads
Gift cards
Orders placed incorrectly by the customer (wrong scent, size, or product selected)
Shipping delays caused by carriers, weather, holidays, or high-volume periods

Refund Process

Approved refunds will be issued to the original form of payment.
Refunds are processed within 7–10 business days after approval.
Shipping fees are non-refundable.
Processing times may vary depending on your bank or payment provider.

Replacements

If an error occurred on our end, we may offer a replacement or refund, at our discretion, once the issue has been reviewed and approved.

How to Contact Us

To report an issue or request a refund review, please contact us at:

📧 Email: info@goddessessencebeauty.com

Shipping policy

Processing times on all orders are 3-5 business days (excludes weekends and holidays) + shipping time. During major sales and holidays please allow additional processing time.

Once your order has been shipped, GODDESS ESSENCE BEAUTY is no longer responsible or liable. GODDESS ESSENCE BEAUTY is not responsible for lost, stolen, delayed, or damaged packages. All orders are shipped USPS Priority Mail Express, USPS Priority Mail, and USPS Ground Advantage. Please make sure your shipping address is correct prior to completing your order. We are not able to fix incorrect addresses once an order has been placed. For any questions regarding shipments after your order has been placed, please email us: info@goddessessencebeauty.com with your name and order number and we will do our best to assist you. For tracking issues after your order has shipped or should your package not arrive, please contact USPS directly.

Warm Weather Shipping Disclaimer

Spring, Summer & Late Fall Temperatures

Please note that our whipped body butters are delicate, oil-based products and may melt when exposed to warm temperatures during transit. Due to weather conditions beyond our control, we cannot guarantee that body butters will arrive unmelted.

To help protect your order, we provide insulated thermal linings and dry ice packs during shipping for added cooling support throughout the early spring, summer, and late fall months.

Late Fall Shipping Notice (October–November)

While temperatures begin to cool during the fall season, some regions may still experience warm weather. For this reason:

Refunds or replacements will not be issued for melted products
Melting does not affect the quality, safety, or benefits of the body butter

If Your Body Butter Arrives Melted

If your product arrives melted:

Place it in the refrigerator until it firms back up
Once solid, it is safe and ready to use

Please note:

Melted whipped body butter may appear half-full due to air pockets created during the whipping process
Once melted, the whipped texture will not fully return on its own
This is normal and does not mean product is missing

If you prefer the original whipped consistency, the butter can be re-whipped to restore volume.