Shipping policy
Processing times on all orders are 3-5 business days (excludes weekends and holidays) + shipping time. During major sales and holidays please allow additional processing time.
Processing times on all orders are 3-5 business days (excludes weekends and holidays) + shipping time. During major sales and holidays please allow additional processing time.
Once your order has been shipped, GODDESS ESSENCE BEAUTY is no longer responsible or liable. GODDESS ESSENCE BEAUTY is not responsible for lost, stolen, delayed, or damaged packages. All orders are shipped USPS Priority Mail Express, USPS Priority Mail, and USPS Ground Advantage. Please make sure your shipping address is correct prior to completing your order. We are not able to fix incorrect addresses once an order has been placed. For any questions regarding shipments after your order has been placed, please email us: info@goddessessencebeauty.com with your name and order number and we will do our best to assist you. For tracking issues after your order has shipped or should your package not arrive, please contact USPS directly.
Warm Weather Shipping Disclaimer
Spring, Summer & Late Fall Temperatures
Please note that our whipped body butters are delicate, oil-based products and may melt when exposed to warm temperatures during transit. Due to weather conditions beyond our control, we cannot guarantee that body butters will arrive unmelted.
To help protect your order, we provide insulated thermal linings and dry ice packs during shipping for added cooling support throughout the early spring, summer, and late fall months.
Late Fall Shipping Notice (October–November)
While temperatures begin to cool during the fall season, some regions may still experience warm weather. For this reason:
- Refunds or replacements will not be issued for melted products
- Melting does not affect the quality, safety, or benefits of the body butter
If Your Body Butter Arrives Melted
If your product arrives melted:
- Place it in the refrigerator until it firms back up
- Once solid, it is safe and ready to use
Please note:
- Melted whipped body butter may appear half-full due to air pockets created during the whipping process
- Once melted, the whipped texture will not fully return on its own
- This is normal and does not mean product is missing
If you prefer the original whipped consistency, the butter can be re-whipped to restore volume.